Patientell for Dentrix
Patientell connects to Dentrix through a direct on-prem agent: a small piece of software on the computer that hosts your Dentrix database. It reads your schedule, so review texts go out after each appointment without anyone exporting lists. We're an authorized Dentrix integration vendor through Henry Schein One's API Exchange.
TL;DR
If you run Dentrix on a server in your office, install the agent once, and every patient gets a review text after their visit. On Dentrix Ascend or Dentrix Enterprise? We support those too.
- How it connects: Direct on-prem agent
- Setup: Live in under 24 hours
- Contract: None, and no setup fee
- Also supported: Dentrix Ascend and Dentrix Enterprise
At a glance
| Patientell + Dentrix | |
|---|---|
| Connection | Direct on-prem agent on the computer that hosts your Dentrix database |
| Dentrix versions | Dentrix (on-prem), Dentrix Ascend, Dentrix Enterprise |
| What it reads | Your appointment schedule and the contact details needed to send review texts |
| Authorization | Authorized Integration Vendor, Henry Schein One API Exchange |
| Setup time | Under 24 hours |
| Contract | None |
How it works
- Install the agent. It runs on the computer that hosts your Dentrix database. We walk you through it.
- Your schedule flows in. No one exports patient lists or remembers to send links.
- Patients get a review text after their visit, timed to when they're most likely to respond.
- Reviews show up in your Patientell dashboard, with AI-drafted replies for your team to approve.
Before you install
- The agent lives on your Dentrix server. That computer needs to stay on and online for review texts to go out on time.
- Loop in your IT provider early. Many offices require IT to approve new software on the server.
- Privacy. Patientell is designed not to handle protected health information. We use the basic contact and appointment details needed to send review texts. See our privacy policy.
Comparing review tools for Dentrix? Read our honest guide: the best review software for Dentrix practices, including when a competitor is the better fit.
What we'd do today
- Find out which computer hosts your Dentrix database, and who has admin access to it.
- Let your IT provider know you're adding an integration.
- Book a setup call with us. Most offices are live within 24 hours.
Questions
Is Patientell an authorized Dentrix vendor?
Yes. Patientell is an Authorized Integration Vendor through Henry Schein One's API Exchange.
Does this work with Dentrix Ascend or Dentrix Enterprise?
Yes, we support both. Dentrix Ascend is cloud-based, so setup is different from the on-prem agent. Talk to us and we'll walk you through it.
Which other systems does Patientell support?
Open Dental through a direct API and Oryx through a cloud report sync. Patientell also supports Eaglesoft, Dentrix Ascend, Dentrix Enterprise, Denticon, Curve Hero, eClinicalWorks and many more.
Can we only send review requests to happy patients?
No, and you shouldn't want to. Google's review policy says businesses must not selectively ask happy customers for reviews (called review gating), and the FTC's 2024 rule on consumer reviews cracks down on suppressing negative ones. Ask every patient. Any vendor that offers to filter unhappy patients away from Google is putting your profile at risk.
Is it safe to reply to patient reviews?
Yes, but never confirm that the reviewer is a patient or mention their treatment, even if they did first. HHS has fined dental practices for revealing patient information in review replies. Keep it to "Thanks for the kind words, we're glad you had a good experience." Whatever AI reply tool you use, including ours, have a human read every draft before it posts.
Try Patientell
Patent-pending review system for dental practices. Works with Dentrix, Open Dental, Oryx, Eaglesoft and many more. No contracts, no setup fees, live in under 24 hours.